Appointments

How To Book An Appointment

Due to the coronavirus outbreak, we are working differently. Face to face appointments for blood tests, dressings, immunisations, smears are book on day only. These measures are in place to keep you safe from infection

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Check your condition first

Many conditions can be dealt with without the need to see your GP.

Condition Checker

Many conditions can be dealt with without the need to see your GP.

You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information. Please try this advice before contacting the Practice.

 

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Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

Pharmacy Logo

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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Book a Routine Appointment

For an appointment or advice about a health problem from the doctor then you can make a telephone consultation directly with a doctor on the day that you call.

All patient enquiries will now come through our eConsult software. eConsult is a online consultation system that asks questions about your symptoms/needs , this information is vitally important, as it is used by our Triage Team to assess the urgency of your request.

This will help us understand your needs quickly, ensuring those with the most urgent concerns are seen promptly and that you benefit from better continuity of care.

  • The easiest way to reach us: For all medical questions and appointment requests, please use our online consultation tool - eConsult. You can find it on our website or through the NHS App. We'll get back to you the same day.
  • If you don't have a smartphone: Don't worry! Just call the practice, and our friendly Reception Team will guide you through a few simple questions to help you complete the online form.
  • What to expect after contacting us: If you need an appointment, we'll be in touch by phone or send you a text message with a link so you can book it yourself.
  • Accessing the right expertise: Our practice team is growing! You may be offered an appointment with a skilled professional other than a GP or Nurse, such as a Pharmacist, Physiotherapist, Advanced Clinical Practitioner, Paramedic, or Social Prescriber. We may also suggest helpful external services like Pharmacy First. This ensures you see the best person for your specific needs.

We're committed to making access to our services simpler for everyone and appreciate your patience as we introduce these positive changes.

Ways to book:

  1. Download the NHS App
  2. Use eConsult

Nurse and Blood Test Appointments can still be booked in advance and online

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Urgent but NOT life-threatening

You will be telephoned on the day by an on-call doctor or physcians associate for a shorter appointment to deal with your urgent issue only.

If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in.

Please help us by

  1. Using eConsult
  2. Telephoning 020 8684 0033 / 020 8771 9779 before coming to the practice.
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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

GP Hubs

If you are a Croydon resident and are unable to get an urgent appointment at your GP surgery you can call NHS 111 for an assessment of your problem. If you then need to see a GP NHS 111 can book an appointment for you to be seen at one of the three new GP hubs in Croydon which are open 8am to 8pm, 7 days a week, 365 days a year. You can also be seen at a GP Hub without an appointment but may have to wait.

Hubs at:

  • Purley Hospital 856 Brighton Road Purley CR8 2YL
  • East Croydon 59 Addiscombe Road Croydon CR0 6SD
  • Parkway Health Centre Parkway New Addington  CR0 0JA

The following link to Croydon GP Hubs will give you details of what type of conditions are able to be dealt with at the Hubs.

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